Totally agree!! Thumbtack thinks they are the only source of leads in the world and they are updating their system, spend energy in something that nobody's going to use, and to hold all of this together, they create tricks ways to charge us for crap leads and scams. Customers can receive more than 6 quotes for each project, and these 6 pros are charged even though the customer not even reply once. Customers can change their project and the pros won't be refunded automatically. E.g. We received a moving project and I replied because we were available that day, and then the customer answered the message asking for another date, which we wouldn't be available. Bummm $49.00 for thumbtack where we thought would be a good lead. I have many and many examples like this one. It's totally unfair!!! I've been on Thumbtack since 2015 and I haven't been so dissapointed with this company since then.
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Since yesterday I've been charged for "leads" that I've declined.
This is an absorb!!!! Almost $200 charged in my bank account for "leads" that not even fit into my schedule and that I declined right away!! If I hadn't seen my payment history, at the end of the day it would be a catastrophe in my bank account.
We do not know how much cost to answer a request anymore, every pro is being charged for the same request, Thumbtack allows third party to send quotes.
Also it says the lead is just for you, and when you look at the bottom at the request there's an information that 4 pros were contacted.
Imagine if the "lead" costs $49. It means thumbatck is getting almost $200 for a customer which is just exploring and playing with companies.
I want refund for all the quotes I declined!!! There's no sense in charging me for lead that I rejected!!!! What kind of company is this?????
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