I find that most of my potential clients like to use the Thumbtack messaging for the initial contact with me. Usually they have a question about what I can do for them. I do personal training. I sometimes get inquiries along the lines of "will you work with me... I have limitations?". I answer them on Thumbtack. I think using the Thumbtack messaging makes them feel comfortable: they have reached out but they aren't sure yet if I am a good match for them. I try to make the next messages with them as personal as I can. One potential client this summer was the mom of a teenage girl. She sent me a message asking if I could help her daughter get ready for the fall sports season. I said that I was very experienced working with teens. Then she said that her daughter had a medical issue that needed to be worked around. We exchanged a few back and forth messages as we got to know each other, me letting her know what other kinds of clients I had worked with, she telling me about her daughter. In one message, she mentioned that her daughter was self-conscience about her height. I told her that I was tall, too, and completely understood. That signed the deal! So I'd say that the way I adapt my communication is to start first with general desciptions of what I have done for clients, then when I hear back from a client, I try to decipher what kind of person they are and personallize my next messages as much as I can.
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I feel like my profile is a lot of text so that I can explain all the different things I do as a personal trainer. However, I wonder if people actually read everything I write... I wonder if it can be off-putting. It would be great to have a way to make the profile less text dependent while still being able to convey all the things I do and make it attractive to people
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