Hi Thumbtack Pro Community, I am a 3-year Thumbtack user, and Thumbtack has helped my business SOAR during that time: the dozens of clients that I have worked with as a result of Thumbtack have been an amazing, ideal fit for my specializations. That said, I am absolutely DISAPPOINTED with the new "Search Results" system, and it has completely ruined my previously incredible experience with Thumbtack. I used to receive hundreds of leads per month, sign several perfect-fit clients, and invest thousands of dollars into Thumbtack per year as one of my strongest modes of lead generation. Now, I literally receive NO leads, I mean ZERO, and have not signed a client through Thumbtack for 2 months. And literally NOTHING has changed on my end...except that I have more positive reviews and a stronger profile than ever. The new system is TERRIBLE, and now I am seriously considering investing the marketing capital that I previously, happily invested in Thumbtack, elsewhere. I will have to if nothing changes. The old system worked magnificently. Why the change? The obvious problems that I see with this new system: 1. I (and all Pros) are limited to the geographic area affiliated with their address. For those of us who work via phone, internet, or Skype, this reduces our potential client base exponentially! Downsizing from the ENTIRE U.S. to a single area - even as large as Los Angeles (my new, "limited" demographic) has a hugely negative impact on our reach, and on the number of clients that we could otherwise potentially connect with and serve. 2. Even though I am PAYING to "Promote my profile" - I have still received ZERO leads. Again, my profile is outstanding, I have dozens of rave reviews...and still... 3. My niche is in serving women with specific personal and professional needs, and I used to be able to use discretion when I received a "Job request" and only reply to the leads that I believed could be a great fit. Now, there is no specificity of connection - it is all left up to the Lead to do the heavy lifting and research. 4. Assuming that this is how it words on the user-end of the process: It is scientifically proven that when people have too many options or choices, they tend to feel overwhelmed and either not make a choice at all, or make a choice that isn't the best fit (to reduce overwhelm). With the old system, the Lead only received 5 responses, which is a managable number to sort through, AND they were able to tell who responded first, thus establishing initial trust and rapport. Now, Thumbtack is pressuring the Lead to make this choice themselves, and they likely have little idea as to what they should be looking for or how to discern between professionals in the first place. 5. With the old system, we could communicate to the Lead via their name, and customize our response to their particular inquiry and needs. The personalization was very helpful in connecting the right clients with the right professional. Now, again, it is like casting a wide net and generalizing / dehumanizing people's needs. 6. I do not receive notifications for the "Jobs" that happen to make it through after the initial "Search Result" process. I have to manually go to "Jobs" 15x a day to see if there's a new job there for me to respond to, which their sometimes is. It would be nice to receive a notification. All of this being said, I just don't get it. I don't get how this new system is benefitting the Lead/potential customer OR the Professional. If I'm missing something, please let me know, but I've already consulted with 3 Thumbtack team members and I was literally told to "just wait, you'll get leads eventually." No. This is my thriving business. My passion. My way of helping people improve their lives. I'm not going to wait. I'm going to go elsewhere if nothing changes. TLDR: Please change back to the previous "pay to respond to leads" system that was in place for the past 3 years prior to October. The new system doesn't work. I look forward to any insight, help, and feedback from the Thumbtack team or community. Thanks!
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Hi Design4life, If by "new terms" you are referring to the new process by which pros are connected with leads, YES, I am SO upset! I was thriving with the old system, and I've yet to get 1 lead with the new way that things work...
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