I do all of the things you mentioned. I am a top pro. I don’t think it is fair that we are getting charged by customers asked when we are available and that is the end of it. I follow up with everyone. I also have spoken to multiple customers that I sincerely believe they have no interest in hiring a pro, they hair want attention. The pros are paying for this. ... View more

My biggest issue is that I have numerous people contacting me asking me when I am avaiable and then never write me. I am charged for this contact.  This is not a legitmate lead or match. Asking me questions that are in my profile. I don't have a problem paying for a legitmate lead, but these people are not serious.  Someone asked me what does a wardrobe stylist do. You cost me money for that lead.  I feel like Thumbtack is looking out for the consumers and not the pros.  I will spend the money if I get quality leads. ... View more