Hello, Many posts "in the community" have given solid reasons why the pricing changes have hurt pros. You can feel free to view my community profile to see some pricing math examples I have posted myself and other issues. Here are summary of the main issues your changes have hurt some pros. - Your costs for pros with small jobs say 1 to two hour are not fair, due to the percentage difference. You can't charge 45 dollars for a catering business getting a several thousand dollar job, then also charge the same amount 45 dollars for Pro who is only getting say 75 dollars for the entire job. - Also your examples you give that your changes SAVE money are not completely accurate. You only show the math for the "Best" cost scenario. For some reason none of you even acknowledge that there is also with your new "no charge for quotes" a WORST cost scenario. For example: 10 bids go out,, all ten bids respond in a positive manner and the pro doesn't get the job. It's NOT our faults.. we were doing fine with the 5 quote system. The pro just spent 10 x 17 dollars , much more then old system.. this seems very hard for TT to understand or acknowledge.. Just a "hey... you got a point.. we are charging way more in that scenario.. hmmmmm?" - Please show the results of your recent pro survey. I got a survey months ago asking me how are we doing? You asked questions if we would recommend TT to other pros. Asked pricing, biz questions. I would like to see how TT is doing overall with the survey results. - So not being transparent , raising prices then defending them and refuse to see / understand in some scenarios why pros are loosing money. Basically the canned response is "it's our faults because our profiles are wrong, etc. -- Customer communication! This is a big one.. , (price issue a bit also)... see your new model punishes communications with custmers via a 3x price hike. Old model the request was paid for, so I could clarify with customers via TT msg, asking many questions about their requests.. sometimes customers pros go back and forth many messages.. before the hire is secured. I also need to ensure our company is a good fit for the request , etc. TT had a hard time understanding this point. They kept saying to me.. look you just need to clarify your profile and filter your services better so you get better matches.. Sure that could be.. but every job is different, and with sparse info in the request, the job may not be suited for me or too big etc. Read some electrical requests etc.. from customer see for yourself... Kevin says " There is a power loss issue..." That is pretty vague... I've been doing electrial work my entire life... and I don't have a clear idea where this request could lead. After a quick couple of questions many times I can win the job.. - Again losing the ability to ask questions you need to realize that hurts the ability to win jobs. The new system, if I ask a question, and they answer with something that I'm unable to do then I just get nailed for 3x or more charge. So with the new system I hardly bid.. only when the request is very clear , in my wheel-house etc.. that is the way I work.. I shouldn't have to change for want TT wants.. I hope you understand that point... every time you make a change that effects the way people / biz communicate it needs to be done very carefully.. Maybe your system is helping specific business.. but for HandyMan I have found the changes cumbersome , over-priced and over-bidded. - Two many people bidding.. there has been countless posts that say.. this has been harmful... and give many many different suggestions. - Hard to get refunds... I read if the customer went another direction etc.. you "might" give a refund.. I submitted my customer that went a different direction and was turned down. ugh! The customer did a couple of weird things.. 1. they marked the request as "research" I missed that.. yeah I know better I usually never never bid on those. So of course the customer said they were interested.. then faded away.. ugh... these things are difficult for pros.. shouldn't have to fight for every bad request.. maybe give us x amount of refunds with not having to get frustrated , it seems TT could care less. Why even have research or if you do.. make it a NO Charge for Pete's sake ugh... - Top pro system flawed.. changed the way you rank pros.. response time. Made me loose my badge. System was new,, TT couldn't care less you lost you badge ,, even bragged how many pros were not making it.. They used their msg system, which didn't account for phone calls etc.. very bad.. their notes should say.. "Hey Better respond to Betty" which TT sends.. but didn't even include a link.. Have you Already responded via another communication method.. ??? ugh... so bad... Anyway.. I've learned how your response system works now.. even though you ignore the customers response rating.. I think I might be gettting my badge back after a qualify I think period has pasted again.. My area has ~200 pros I compete with.. so every little thing can help IMO. To summarize: 1. cost (small pro vrs large pro %), 2. unable to ask questions w/o being charged (3x more) 3. Every scenario of you new systems does NOT save money. 4 Not posting surveys, why not? 5. Refund process clunky 6. To many bids allowed per request. 7. Top Pro process flawed. 8. O and cost :-----) Thank you, Mark Nosewicz VP of Operations
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I choose not to provide my credit card information to every provider, but instead handle my transactions via PayPal.
TT now requires everyone to give their credit card information. They say their system is safe, however, as we all know, many companies who also told their customers that their systems were safe, get hacked.
Customers like myself use PayPal because we only have to trust ONE source provider to keep my credit card information.
TT will likely respond that it’s needed to support their new process. However, all the providers I deal with such as: HomeDepot, Amazon , Lowes etc., use PayPal and do not require my stored credit card information.
Please revert this recent policy change and support PayPal again.
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