@scottz and @Kameron, I understand that you have a lot of replies to read and are probably skimming through a lot of these replies (or maybe you have a bot helping). Perhaps you are missing the thrust of the message from your pros. Your users ARE NOT buying from income source (us, the pros). Perhaps there is just an increase in pros using the site. They (or maybe the pro) is indicating that they have been hired, but we are not actually getting business. While I appreciate that customers "think" more options are better, that is rarely the case. Customers that get too many options rarely make a choice and, hence, are left without help. I know that isn't your ultimate goal. Case in point, in my particular business we are constantly studying the behavioral patters of customers as it pertains to their 401(k). What our industry has found is that plans with more than 15 investment options typically see a fall off in use. More interestingly, the plans with the best usage, are the plans that offer the fewest investment options. Some have resorted to reducing the number of investment options to FIVE. We have found those are typically the MOST successful plans (hence my recommendation). If a user has viewed and read through 5 profiles, that should be sufficient. An infinite supply of options gives the customer the feeling/belief that there may be that one person that can magically make all their problems disappear for free. There are no magical wizards that can solve problems for free. We all know its silly, but hope springs eternal.
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While my views have increased, I've received NO contacts for 2018. Thankfully, I don't depend on Thumbtack for business or I'd be out of business. I have my marketing budget maxed. I've answered all the questions, but the one problem is being contacted. You can't depend on someone to contact the product provider. You have to give the product provider the ability to reach out. I love that people can visit my profile and read about me. Here is my suggestion. If a visitor has been on my page for a little while, they are likely reading the answers to my questions and interested in chatting. Have a pop-up button that says, "May we let <fill in providers name here> know you popped by?" If they click, "yes," then I can follow up with a message through Thumbtack. Finally, limit the number of pro's they can say hi to in a certain profession. You don't want them getting 15 messages (which I know happens). Five is probably too many, much less 15. Give professionals a way to start the discussion. Initiating conversations with strangers is always uncomfortable. While it may be uncomfortable for me to start the conversation, it is my job to overcome the uncomfortableness. Don't make it the buyer's job.
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