Happy New Year, everyone! Normally, this time of year was when my Thumbtack Pro account was deluged with wedding/engagement photo quote requests. Most of the leads had good budgets and job details that matched my skills and job preferences. I'm also happy to say that EVERY SINGLE ONE of those clients were good people, and the events were fun, and I did some of my best work for them. That was THEN... Now, I rarely get ANY leads, and when I do, their budget is tiny or they practically want the job for free. But mostly, I don't get ANY leads. My business is dead. This used to be a busy time of year when I put out a lot of job bids, but now there's nothing. I've already spent a lot of time chatting with Customer Service, there's little if any more tweaking that can be done to my profile to helpt this situation. Thumbtack, you killed my business. You, your new system, nothing else.
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JoeB131, thanks for giving specific numbers and identifying the problem. I don't have numbers quite THAT specific, but I DEFINITELY have seen all the swarms of GREAT LEADS I used to enjoy this time of year DISAPPEAR. Usually, for my wedding photo business, winter is the time when brides and wedding planners are looking to hire photographers for the Spring/Summer/Fall season. I used to be able to spend about $50/week on carefully-selected leads with budgets and needs that I can work with, from the dozens that would hit my Dashboard each week, and I'd get 1-2 hires per month over the season, which was plenty for me. Now I get practically NOTHING, whether or not I "Promote" this service -- which, by the way, the "Promote" option is extremely limited in the ways that it presents my services and pricing. I can't even have the option of providing my HOURLY rate for wedding photo or photo lessons services, which is ESSENTIAL! They want me to quote a "Price for This Job", without knowing if my services are needed for one hour or 12. NUTS!!! I have been on chats with Customer Service agents several times, and they are VERY professional and helpful -- but they cannot help me with a service that has become BROKEN!
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