It’s all in the details. And now they’re all here. Before, pros told us it was hard to tell if a lead matched their preferences, whether they already paid for it, and what to do next to win the job. We heard your feedback loud and clear, and we made some changes.
Starting today, you'll find job details are easier to review than ever before. Some of you may have already seen this since we've been testing the experience over the last few weeks. Here's what's changed:
Actionable next steps. At the top of every lead you see why the customer reached out to you. You see immediately if customers are looking for an estimate, reply, phone call or your availability so you can plan your next move right away.
Clear job details. You'll see exactly what the customer is looking for and whether any details are out of the ordinary (like a job that falls a bit outside of your preferences), so you can take a closer look before responding to the customer. No surprises here!
Competition insights. Find out how you compare to other pros. We’ll even tell you how many pros the customer contacted to give you a better idea of the competition.
Payment transparency. You’ll see whether or not you paid (and saved 20% if you were promoted). You’ll also see how much you will pay if you accept and reply to leads that you weren’t promoted for or that don’t match your preferences.
Promoted job flags. Look for the message, “You were promoted” to learn how often your rank boost helped you catch the customer’s eye and get a new lead.
And that’s the new way you’ll get job details from customers. What do you think? Let us know if you have questions — we’d love to hear what you think of the changes.
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We’ve heard from customers that seeing pro prices upfront is important. It gives them a sense of what it's like to work with you and whether you are the right fit for the job. By posting your prices upfront, you should get fewer price shoppers and can stand out from other professionals.
This is why we've been working to allow professionals like you to post your prices on Thumbtack. And this option is now available in the new search results experience!
Showing your prices will make you more competitive in search results. And when customers reach out, they will already know your prices and be serious about working with you. You'll also get a rank boost in search results.
You can set up and post your prices in your Services page. Pricing setup will look something like this:
The prices you post should reflect your typical rates, but keep in mind, your prices are just estimates. You can always adjust them based on the job details.
However, we understand some services can't be priced upfront. If you need more details to offer a price, consider:
Adding a starting price to let customers know the minimum they can expect to spend.
Using your profile to tell customers why you need to learn more about the job before you can give a personalized estimate.
Let us know if you have any questions! We’d love to hear from you.
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