i've used t-tack since 2008. used to be able to ask questions about the project request, before paying. to clarify what the customer really wanted to do. that's not possible anymore. and clearly the t-tack site does not ask the potential customer the right 'tree' or 'algorithym' of questions to even clarify the project a little bit. this happened today. i paid $49.06 to tell the person that he did not need my services! i chatted with t-tack, and got $25 refunded as a courtesy. So i bought someone at t-tack a nice lunch just for the heck of it. I've offered several times to help with the question to the customer format. no response. i understand you represent thousands of businesses doing different things. and there is no one way to describe a business. But each industry has an overall descriptor and breaks down into many areas after that. This is not happening anymore. and no you won't lose potential customers by asking the right questions. it will be more successful for all 3 sides of the equation; the service, the customer, the pro provider. Generally i can ask a couple questions and quickly decide if i'm interested, and even help the potential t-tack customer move in the right direction. I've even given a name to t-tack of a buddy, who at that time was employed by the city of San Fran, really an expert in my field. Did t-tack reach out, nope. You can't find out everything you need to know on google. So suggest you guys get rolling and really make this a valuable resource for small biz. it ain't happening now.
... View more
In regard to the some categories won't have pricing, can I suggest that mine be inluded? One of my services is scanning photos. I scan prints, negatives and slides. They each have a different pricing structure, plus resolution scanned, plus an option for prints that is not available for slides or negs, etc. I don't like being automatically matched and then charged. My "match" today is not in my free pickup/delivery area either so my price is now totally misleading to the customer. I can certainly discuss with him about the rush fee I would have to charge because he needs it so fast (which I would normally waive it being for a funeral but he lives almost 50 miles from me). As a customer I get it, we all like to see prices or at least a range to see if I can even afford a service even if it's of higher value than another. In this case however it works against me. That's why I turned off Instant Match when that's what it was called, I immediately got a customer who was totally wrong and it was a waste of time for both of us. Needless to say I never heard from her again.
... View more