For those of us using the "promote" option, why should we have to pay as soon as someone "contacts" us? In my experience, when I view the competition insights I invariably see that they also contacted several other pros. That means every one of us paid you and yet only one will get the job and only one had an actual shot at getting the job. Your users rarely take the time to actually view my profile or website to see if they really want to hire me and they also don't know my fee until they contact me and get the automated response with my estimate. Yet, I have to pay even if once they see my estimate it's more than they wanted to pay. Initial contact should be free and we should only be charged if we respond to that contact to begin a conversation. That would give us the chance to see exactly what they wanted and what their budget was. If their budget was too low or their description was something we weren't interested in doing, we wouldn't respond to their contact and shouldn't have to pay. ... View more

Works exactly the same way Instant Match does. An automated quote is generated and if they contact me based on that generic bid I can choose to contact them. There is no way for me to write custom text for those quotes. ... View more

If that's the case, why is Instant Match still an option that I can turn on or pause and why am I getting charged instantly as soon as someone responds to an Instant Match bid? ... View more

We should be able to use custom wording in our automated bids just like we can if we submit bids manually. I have written custom messages for each category of photography I provide that clearly explains to the potential client what I do and what they can expect. Why can't we do that with the auto bids? Instead the customer gets some generic wording that only describes what we'll do in basic terms and not completely. If I auto bid I get charged as soon as someone contacts me even if I'm not interested in the job, which I wouldn't have had to deal with if I saw what they wanted first and chose whether to contact them first or not. Second issue is the number of bids customers get. It used to be 5 which seems manageable and reasonable. Now it's 15. Seriously. Can you imagine posting that you need a photographer or plumber and getting inundated with 15 bids?  ... View more