We are being charged so much more now per lead for even the slightest of replies that go no where. I recently was charge $75 for a lead that told me the project was "dead." Thumbtack Support says they will not refund me because it gave me the opprtunity to get my contact information to them. It seems really bogus to me and not the way Thumbtack used to operate. After being with them for almost 6 years, it is super disappointing. I miss the oppurtunity to win a job and to send more customized quotes. Really would like to see some changes made to the service.
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