I didn't come up just short if you remove the problems caused by the web site.  Are you saying that you looked into my account and that it is being assessed correctly?  Because that's not what the customer service rep said when we looked at the evidence and several instant matches.  Several jobs that counted against me were either erroneously sent to me for days which were marked as unavailable on my calendar (and for which I was given a refund), or they were fringe jobs with the reply/pass buttons.  Regarding reply/pass jobs, it says nowhere on the page that you need to respond in any way or within a time frame.  I had a long talk with customer service about that and they agreed that it's completely misleading.  The tone of what's written at the top of the page implies the exact opposite and doesn't say that anything needs to be done if one isn't interested.  It's unreasonable that I should need to read every faq and changing rule when the page could simply say, "Please make sure to hit reply or pass within 24 hours."   Go look at how those jobs are presented and tell me whether it's obvious that action is required or you'll be penalized.  I was also apparently dinged because a customer was trying to use your phone call feature and it never worked.  She tried 10 times and I never got a single call.  They said they'd fix it and still haven't.  Who knows what else counted against me because I'm told there is no way to get a report of which jobs didn't meet the time criteria- I had to go find them by hand.  But as I said, new features and bugs aren't what angers me.  It's the fact that there is no provision to fix mistakes caused by Thumbtack.  Why not?  It's trivial to remedy. That's what I find inexcusable.  Customer service agreed 100% that I should have Top Pro status just as in past periods but said nothing could be done because no system is in place to fix my account.  TT is making a lot of people angry when it doesn't have to.  Changing the rules mid game along with web site bugs should not cause this kind of chaos when it can be fixed with a single database entry (or something along those lines).  I don't see what the company has to gain by any of this and why good customers aren't given the benefit of doubt when TT admits there were web site bugs along with moving targets introduced in the middle of everything.  My customer service is much better than Thumbtack's because if I make a mistake I own up to it and fix things so I don't have customers complaining about me in public.  I hate to be such a squeaky wheel about this, but it really feels like I'm banging my head into a wall.  Do you know why I keep shopping at Amazon?  Because when I call with a problem and can make a reasonable case for whatever it is, their people have the power to fix it then and there.  With TT, a problem can't even be appealed or escalated, at least none that I've had.  I appreciate you taking the time to answer, but telling me that everything worked as it should after everything I've said (and was told by your own people) and that I'll get'em next time around is patronizing and a bit insulting.  It's becoming pretty clear that nothing is going to be done for me or anyone else.   ... View more

I am now getting High-Five and 5 Star awards linked to my profile for posting this and having people agree.  Do they not see the irony in that?  Maybe I can use a Thumbtack High-Five to pay my electic bill? ... View more

I'm sorry to hear that.  Now I'm told that the only time the 24 hour reply rule matters is with the first reply, not subsequent replies in the conversation because I brought up the same point about getting customers away from TT ASAP.  Again, that's what they said, but I don't know that for sure or how to find out.  TT customer service people are aways very nice, but the fact that nothing can get escalated is bologna, especially when dealing with quality vendors.  I would be nice if TT monitored threads like this and could clear things up.  Not counting on that. :)   ... View more