I'll make this short because I'm finding diminishing returns asking for simple things with TT. I've been a Top Pro with 60 or 70 5 star reviews and qualified again this past 6 months. BUT, TT had been sending me eronious instant matches which confliced with calendar dates I had already marked as full and I was given a refunds (along with some other site related problems with matches). Even though I was given a refund for these errors, the fact that I didn't reply to these eronious matches counted against me as not replying to a customer, so my 24 hour reply rate was 74% (shy by 1%) with everything else being double the chritera needed for Top Pro. I spoke with customer serveice, and the person looked at the evidence and agreed 100% that this was not my fault and needed to be corrected. But, after speaking with management, aparently they have no system in place for fixing something like this and to his credit he was almost as upset as I was at the fact I just have to suck it up. He also said they couldn't compensate me some other way because lots of people got burned this time around due to changes and issues with their site and they'd be compensating tons of people. I was a Unix engineer for almost 2 decades, so there is no way they can tell me a fix for this is a big deal. It could be fixed for an individual in 30 seconds or they could put a page together so the customer service people could make a database change- whatever- they just don't care. The fact that they won't lift a finger to fix a problem they created, potentially impacting many quality businesses, is completely outragious. I don't know exactly how much Top Pro status matters in the end, but that isn't the point. I see more competition for them on the horizon, like Bark, and I don't think it's a good idea to continue angering their pros by not owning up to their misakes. I get that things happen and bugs creep in and I expect that. I also expect them to make things made right in the end, and that's not happening.
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