Courtney, Cameron, and other TT employees: You all have missed the mark by looking at this from your business marketing model and concept and not realizing it from a professional’s reality. I can not continue to spend $50 on a lead to try to get $500 where in reality I have a 1 in 10 chance of getting hired. All that to break even. And then your business marketing model and concept response is that 1) TT can not track hires. Sure you can. Ask the customer. 2) TT would have to charge more for hires. No you don’t. That’s just a greedy response. What are you thinking to now charge me $250 on a hire that was accepted for $500 but in reality only paid $350 which does not include my overhead, expenses, and time. Once again losing money using TT. Here is an idea for a successful marketing business model. Charge your old reasonable rates. Track those that are hired and I am sure professionals would be happy to pay an additional reasonable fee if the pro was actually hired and PAID. ... View more

You say 80% of customers never saw a pro? Customers received a lot of pros bidding and you know it because the platform was successful. True, people did complain about not receiving a response and still being charged, but instead of refunding money to the pros, TT decided to increase the fee x 10 and charge once the customer responded.  ... View more

At least in regards to attorneys, unfortunately, Thumbtack's new platform does make cost/benefit analysis sense. To be charged almost $50 on a less than 1 in 10 chance of being retained/hired and paid $500 to $750 by a client/customer, who is mainly price shopping, is not a marketing service I am going to utilize. I have been actually losing money with the new platform and after reviewing all of the comments and review on the Thumbtack's website, I see that other professionals are as well.  Does thumbtack have any plans of going back to their old platform? Does Thumbtack have any intention of reducing its fees that sometimes are over 10%? Thumbtack also needs to understand that a lot of times the amount a professional quotes is usually not the amount the professional receives. ... View more