I completely feel your pain! Just today, I had a customer respond, thereby getting charged for the lead. Okay, I accept that. We start a dialogue, he even emails me the work he wants done. But then, I assume, maybe another pro he was talking to must have gotten back to him because about 15 minutes later, he responded to me by saying "I started with someone else, thank you." So basically, I just wasted $10 for one email that went nowhere. But my biggest gripe is, a large portion of my Services is resume writing and design. Technically, that's classified as a writing service, but Thumbtack allows customers to erroneously classify their projects, which sends it to the wrong pros. They have been classifying resume writing and design as graphic design. That means the difference between a $7 lead versus a $20 lead for me!
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