When we look through our sent message folder for the VIEWED indicator, our focus is NOT on who HASN'T responded, but we are looking for individuals who HAVE VIEWED our quote so we can continue to send follow-up emails. You state that Thumbtack is “moving focus away from customers who have not yet responded”. This doesn’t help meet the need of the PRO’s who are paying the bills. When we can identify individuals who at least VIEWED our quotes, we have an opportunity to send additional follow-up messages to draw the customer into a conversation, potentially yielding a response that turns into a hire. Your final comment is to “focus on customers who have responded”. Removing the VIEWED indicator doesn’t improve our focus on customers who have responded. Removing the VIEWED indicator doesn’t improve the process of obtaining a customer lead. Yes, we still have the ability to follow-up with customers even if they haven’t responded. But, removing the VIEWED indicator makes that process a bit more difficult. I’m assuming all the changes taking place will eventually phase out the old system completely. But for now, this is a users prospective on the VIEWED indicator.
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I echo RCPS on the VIEWED indicator. It was very helpful to at least know whether or not a lead has viewed our repsonse for a qoute. Removing this indicator makes our effort to followup on good leads A LOT MORE DIFFICULT. I hope it wasn't removed by Thumbtack because it highlights the low percentage of people that actaully view the qoutes that we send out.
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