So I was curious to test out Thumbtack as a client trying to look for pros. I followed the process and I have to say I was really confused. It was tough to navigate, post a job, and even see messages from pros. An odd thing that I found was that the client has to message a pro first to post a job. So here are a few solutions: 1. Go back: The solution to solve this would be to go back to the old system. The way it is now, inevitably, the client will get confused and pros will not get hired and leave TT (which is already starting to happen). For a successful marketplace to work, you need buyers and sellers. The way its going, both parties will stop using TT. 2. Contact info for a fee: Another solution would be to provide the phone# and email for a fee. Getting billed at the point of contact is not practical. The client closes window or app and then there is no way to get in contact. For a lot of clients, its probably their first time using thumbtack or they only have one project. Meaning, its not a daily thing for them to use thumbtack. Once they loose interest, they are gone. 3. Curated Pros in Batches: There can also be a limit on how many pros can purchase the lead and how many pros a client can contact. There would be a limit to how many pros will see this client's request, this way the client does not get bombarded with phone calls and emails. If the client feels like they have not found the right pro, they can request another batch. TT - feel free to reach out to me for details on these processes. These are directly from other platforms that we use and have great success with.
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