Hi. I'm Dina. I work and write for Thumbtack. Other interests include: reading, feeding my baby radishes, demanding that everyone know that my baby likes radishes, and considering and then declining exercise.
It does not seem that customers know we pay to see the "lead". Some lead when we pay and never hear from them again. Or when the say yes let's book and even send details and then never hear from the customer. Becuase I have a crew some of us may be booked on a date and some available so I get alot of are you available. Or perhaps we are booked in the morning by open that night, the calendar is of little use. I am paying for nothing. Why paying for more promotion is too risky with Thumbtack - your making money but I am not. Too many simply looky-loos here - many businesses are sure to be ghosted.
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I respond very quickly to every lead.I am tired of seeing the response "are you available on my date" of course I am that is the reason I replied. ANd to never have that potential client get back to you after Thumbtack charges you for that lead makes me a little apprehensive to respond. I see that my thumbtack expense has increased two-fold and the business I generate from Thumbtack has actually declined over the past year. I have over two hundred reviews and 350 hires. The numbers are not adding up and it has become alarming to me
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