So I see that this thread was started in January and its now May...unless I missed something, only one Pro responded that they were actually benefitting from the new TT. Where are all the successful Pros? I'm definitely not one of them...in fact, I had so many fake leads that I called and demanded a refund...after an hour on the phone with TT and multiple supervisors, I was able to get a measly $77 "credited back to my account". Well, I waited and waited and never saw anything going back on my credit card, so I called and asked, and they told me "Oh no, you can't have that money back on your 'credit card' account". Instead, they credited it to my 'Thumbtack account' (which they failed to clarify the first time) , and would not change this despite my dissatisfaction due to 'policy'. I explained that after 5+ years on TT, I was planning to decativate my account due to the fact that I'm earning nothing in return, because I'm being consistently ghosted...so how is putting the money back into my account going to help me at all? I don't want to waste it on more fake leads! So I've filed a dispute with my credit card company to get that money back.
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Do "potential customers" (if they are even real bc Im beginning to question) know how much it costs for us to respond to them? This new model is just garbage...there's nothing in it for the pros! Thumbtack should only get paid if we get paid, like other successful platforms such as Air bnb and Uber...
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