Hi Meckell Here is another progressive suggestion. Secure the lead, Secure menu after giving the customer 2 options from Pros to choose from, Secure payment, After securing payment take a modest percentage % that's built into the quote and then award the job to the pro. There is a company doing this as we speak and has been doing it for years and it's great. The name of the company is called "Roaming Hunger". Best, Best, Mell ... View more

Hi Meckell The dynamics of each lead varies your right. Even with the varying circumstances on each lead there is no guarantee so its value is relative and belongs to the eye of the beholder. Because there is such a large number of leads that dont turn out,I would recommend as a company focus on volume and not all the supposed details that dictates the cost of a lead. It's resoundingly clear that your pros are unhappy with the the poor pre-qualification process in connection with the cost. Here is a solution: Dont include the most valuable information in the lead (Phone number and email) but in doing so come up with a flat rate per lead maybe $2-$3 per lead. There are many who would agree the term "See a need fill a need" and so the Pros needs here isn't properly being addressed. This creates opportunities for those with vision to recreate the wheel. If there isn't any adaptation it can stunt the growth of something that can be so very special. Not fixing a serious problem becomes a oppertunity for other companies that will do whatever it takes for a presence. Example: Of "See a need fill a need" Yellow Cab- Uber Blockbuster-Redbox Lead generating without Contact- lead generating with Contact. Etc. The above mentioned in many cases like the face behind Uber as a result of fixing a need is now worth over a billion. Dont give your business away adjust and keep it. Best, Mell ... View more

I have been with Thumbtact since 2016 and on occasion recieved some really good leads. There have been soooo many changes and there will probrobly be changes to come. This is in my humble opinion how you put a "Thumbtact" in the problem lol.  Flat rate for all leads: This will remove all the guess work. Benifit: This encourages pro confidence as they are clear as to the cost of the lead. Pre-Qualify leads: Prompt all lead to leave a email and pnone number. Paying for something that can expire or be cancelled after a pro pays is discouraging. For pros "What we allow we teach" If there is the impression that pros will continue to pay for leads with little or no merrit then there will be no change. There will still be tons of leads that are not properly qualified with phone number and email. The Benifit: The pro is really paying for the lead and can establish a lasting relationship that cant *Expire. There is a wonderful company called Bark.com that ONLY provides leads with both Phone number and Email. This is 2nd of the three companies I use Thumbtact included. 5 lead limit: If customers can choose 100 pro and all respond thats a huge paycheck for Thumbtact. But in time will affect customer loyalty. This also waters down a potential lead as it floats in what can now be called a shark tank ( The Pomote Platform) Benifit: Simply put "Its Fair" and everyone wins.  Trying to be apart of the solution. Maybe someone will listen and take this to the table. Best,  Mell ... View more