Moderator, When 30% of leads send me a prompted question, and never get back to me, but I've already paid for the "convenience of responding to their question"; why would I not have a complaint? ... View more

I came on here to start a thread about how the new lead prices are getting ridiculous. I refuse to use instant match because when I tried it, your platform told someone I would clean their entire house for $47.11 which is stupid because my cheapest fee is $75.00... I keep getting these "leads" who send a "prompted response/question"... so I pay your over priced fee to answer their question only for them to disappear into oblivion. This has even occurred when I was the ONLY pro the person selected-- and then they messaged me days later to tell me that they hired someone else.... I think Thumbtack should add something that informs the customer that we pay high prices just to be allowed to send them a message so maybe they won't get "click happy" when submitting a request. Furthermore, the number of "instant match" responses versus "pay per lead" responses should be limited!! If I am paying your company up to $75 JUST to send a quote; it seems unreasonable that I compete with up to 14 other pros, many of whom never even respond to a customer who sends them a "prompted question"!! ... View more