Sanjay, I have used Thumbtack since 2014. I wondered the same thing at first, but then tried it out. It has been a pretty good business for me. I certainly see some issues with Thumbtack, including their greediness in the ever increasing cost of a lead. Just recently increased the lead cost by 50+%. I have the same issue with responses not being seen sometimes. As a wedding officiant I have tried to follow up with the folks I thought for sure would contact me for a wedding. And in doing so have saved some of those leads and been hired. They responded o me that they had not even seen my quote, but when I look on the View Competition tab, sure enough I was there and had come in with the lowest quote, As a Top Pro since 2014 and over 200 hires in that time, I expect folks to give me a good look and hope they will respond. Be diligent, follow up and hope for the best. If it doesn't work for you, move on to a different venue.
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