Good evening community, i just wanted to write this message so that every pro can learn from my recent experience. About 3weeks ago i received a free lead from thumbtack. I had thought that it was strange as i never receive free leads... as i suspected i took the lead and the client turned out to be rude and problematic. I went out to do work for this client and he refused to pay us after informing him that we were unable to make structural changes without a permit. He threatened to ruin my reputation by writing a bad reveiw. I imediatly reported him and hoped that thumbtack would help me out considering i am a top pro with nothing but outstanding reveiws. I figured they would back there pros in a situation like this. I was mistaken. Appearantly reporting does nothing and if a client wants to take advantage of you and write a negative reveiw about you they can. I was extreamly disappointed in the way that thumbtack handled this matter and allowed a client that was given to me free (which i suspect was because other pros already had a problem with him) review stand. Reporting, providing proff, and appealing will not do a thing for you. So please beware of free leads and if a client writes a negative review they are given the benefit of the doubt and we as pros are liable to suffer twice from a bad experience. Please proceed with caution. Wishing everyone sucess.
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