I’ve contacted customer support with no success other than signing up to promote my services, which of course comes with an additional cost. For me it has boiled down to the fact that I use to pay for winnable leads. Now I have to pay additional so not to get leads. 83% andbi did do the math are at least two hours away meaning in another state. For the ones within my area the few has no rhyme or reason. Many jobs have a fee that is way out of proportion to what I would charge. And I can’t afford to pay triple or more for what I use to pay for a lead. ... View more

I have finally figured out the logic. I use to pay for leads and now I have to promote/pay not to get leads that are three hours away. Which the majority are now. ... View more

When will TT learn that No means No. Now on top of getting leads that are 75 to 240 miles away when I pass on them they are cropping back up within 24 hours. It’s as if TT thinks he said no but if we send it again maybe he’ll screw up and say yes. I really doubt that I will be able to maintain my Top Pro status. Please go back to how we operated just a short nine months ago before the changes “to the Pro’s” benefit. Or at least quit wasting our time with long distance leads and resending them. ... View more

The leads that I started receiving just a few days ago are 60-175 miles away. Even though I turned my service area down to 15 miles from 25 testing to avoid dealing with an undesired service radius, it had no effect. Reducing my area does nothing to correct having to spend time first looking if the lead has enough detail to interest me, then how reasonable is the fee (that is a separate issue) and now, is the lead still realistic considering the extended travel time to another metropolitan area. The  “enhancements” being made should focus on increasing our business by improving lead qualification, not cause us to spend more time weeding out undesirable projects, thus taking us away from revenue generation. ... View more