As we've done in the past, we'll be closing this thread to new comments to keep the Community healthy, relevant, and organized for all visitors. Thank you to all who shared feedback with Michelle and her team!
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Thank you to all who participated in Marco’s Q&A. A lot of amazing questions were asked and we heard some great feedback. I hope you all had the chance to read over Marco's responses and catch a recording of the live stream.
This thread will be closed for new comments to keep things organized and relevant in the Community. Have a great weekend!
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Hello pros, as we've done in the past we'll be closing this thread to help keep things organized and easy to find and read in the Community. We want to thank you for sharing and sending us your feedback! Here are a few words from Jason in our Q&A yesterday that I think you’ll all find some benefit in. "We know that it’s really important for your business to succeed, and we hope that we can partner with you to help you reach your goals.
I hear your frustrations - there’s been a lot of change at Thumbtack lately. But the good news is that the major changes are behind us! And that means that the new system is here to stay. Let me tell you why that's a good thing: in the old world, with the old system, 80% of customers never saw a single pro. They'd come to Thumbtack looking to hire, but they'd leave before talking to anyone. Those were your potential jobs - money that could have been in pros' pockets!
So we knew that we had to introduce customers to pros instantly, so that they'll actually hire someone. Customers want instant results! Just think about your own experience on Amazon or online travel sites. The new system let's us give customers the instant results they expect. This new system is working for customers and pros alike, and we believe it can work for you too!
That said, we know the system isn’t perfect yet, and we need your feedback to make it better. So keep posting your ideas! Tell us what’s working or not working. Remember that improving Thumbtack takes time: not every idea will lead to an update overnight. So we ask for your patience as we work through your feedback and release subsequent improvements.
In the meantime, there are a few things you can do right now to be more successful in the new system. Here are a few ways to rank higher in search results :
Improve your profile
Promote your profile
List your prices
Get lots of great reviews
It’s important to me to see pros like you succeed on Thumbtack. I joined Thumbtack because I believe in small businesses, and I have all the respect in the world for what our pros do. It’s my job to make your voices heard and I take that seriously.
Even more, Thumbtack won’t succeed if you don’t succeed. This is a partnership. So we can’t make decisions that benefit the customer or the company at the expense of our pros. We’re here to support you, so if you’ve tried the recommendations we’ve posted and still aren’t finding success - let us know! Call support or send our moderators ( @Meckell or @Kameron ) a private message"
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