Thanks for responding Kameron, but I find your platitudes less than helpful. If you really want to help Pros, go bckc to the old system where you were only charged when you were hired. Being charged for leads or quotes serves no one, but Thumbtack, that should be painfully obvious from the vast majority of responses and comment you get from Pros. And yes, I did send a second response to the customer, within 24 hours. Enough with the vacuous homilies, if TT is not going to do anything to address the issue, just come out and be honest about it and save us the empty promises and JV cheerleading.
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The other day I got a "lead" — someone asking my availablity — to which I responded within 5 minutes. I get dinged for $11 with nothing to show for it! It would be different if we had a discussion and I was turned down, but I don't even get a response and I still have to pay. How does this quailify as a lead?? It's bad enough to make quotes based on next to nothing for project details, but having to pay for what amounts to simply logging on is totally bogus! My stats are better than most in my industry, but lately I have been getting no jobs. Unless I keep TT open and active 24/7, I can't respond to notices fast enough to even make a quote! I hear a lot about how TT is reviewing Pro comments, but any changes I have seen have been to TT advantage and do nothing for me.
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