Hi I was a Top Pro for the last period. Then in December we had less availability since our recurrent clients had us booked for the month. And now for January we are not Top Pros anymore. We just got a new truck (the 3rd one) and are expecting to win more clients during february. The use we give to the app surely is important but We beleive availability shouldn't have such impact on your profile. We also beleive that declining a client is going to close any option with them in the future its kind of rude its not the same to pass on someone that haven't make any direct contact with you but declining someone already tried will close the doors for ever. With the new search results thumbtack is not assuring "ready to buy clients" anymore they are shopping around and the cost for replying is too expensive compared with google adwords. In my case is 6 times higher many many clients reply with I am not ready yet I will contact you later but they don't si you start seeing less value on the quotes.
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