I was Top Pro for a long time. I didn't make the cut this time. I feel like its because I got a bad review from a customer who was very difficult, couldn't be pleased and disrespected my staff. That review is the very first one people see now. I contacted Thumbtack and tried to have it removed. I was told that it could not be done and my reply is what people looked at. I eventually removed my reply because people did not care about that and it was difficult for me to try to be nice in my reply after the way this man treated my girls and then gave a damaging review. Now people see that review first and do not answer my quotes. Unfortunately, people don't really read the rest of your reviews when they see one like that. You could at least move the bad review down some because it really affects us getting jobs. I am seriously considering dropping out if things don't get better and I have spent alot of money with you over the years. Looking forward to your reply. You really need to figure out what to do about this problem because I see some other pros on here in the same boat.
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