I've been a highly rated Thumbtack Pro for a number of years, starting in the Chicago area, where I at least landed a number of quality jobs at a fair cost per lead.  Since moving to SW Michigan (and since you've changed your pricing / promoting structure a number of times) that has dwindled down to virtually nothing.   For one thing, it appears that people don't want to pay a fair price for the level of quality, experience, depth and breadth of services,  especially the valuable, cut-to-the-chase, specialized food and health services that I provide.    But in reality, I have no way of really knowing.  There is no realistic system for communicating with customers during this process.  For example, your "accept or decline" only choices do not support your professionals or foster good customer service when there is no way (without paying $22.35 eg)  to indicate that "I'm booked during that time, but would love to work with you at another time."  And I've paid out a lot of money for what appear to be tire kickers.   People simply don't respond back.  And now your prices, (along with your frequently changing marketing programs, which I really don't understand)  are disproportionate and have gone through the roof, making it difficult to justify using Thumbtack, which I've loved in the past, for getting jobs.. ROI just isn't there. Apparently I am not the only one with these sentiments.  In fact on just about all of  these comments in this thread, virtually everyone is saying the same thing.   I really hope that you guys are listening and will address these issues that are being brought up,  Directly and specifically.     Thank you..   Nancy Lee Bentley  ... View more