All of this sounds great. But as I see it in my short time with TT, most seem to want a quote yet they dont begin to give enough information to give an accurate quote. I'll take a chance on some leads, by asking specific questions in an effort to gather more information and, often times, the customer quits responding. This turns out to be a complete waste of money. How about when the customer directly contacts you, you respond and they disappear; this turns out to be a waste of money. Yesterday, I had a potential customer contact me wanting 2 cameras and 10 windows secured. That was all the information he gave yet he wanted a quote. I suggested a site survey in order to see the nature of the installation and the he fed me.more information. Ultimately, I told him I could give him a soft quote, but without a site survey, I'd be doing both of us a disservice. I guess the moral of my story is, why would I continue to pay for leads under the conditions and blindly hope for the best. In my experience, paying for lead has resulted in very little. And as I think about it, I followed a lead for Structured Cabling job and after exchanging a few messages with the potential customer, he said I.wasnt.a good fit for the job. I send him links to projects that clearly showed I was a great fit for the job. Essentially, he wanted.his home pre-wired for voice, data and video. One of the projects was a $525,000 home with voice, data, video, home automation and an irrigation system. Another project I shared was a luxury apartment complex that had 301 units. I shared with him that I was awarded the project because 4 previous contractors were unable to satisfy the builder. I had 176 units to complete from start to finish as well as completing units that were already started. This was also a pre-wire for voice, data and video. I was a perfect fit for the job. I'll exit my soapbox, but at this point, TT has not been a good value for me.
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I have the same issu as well. I'm nowhere close to Pro Status and don't see how I can get there as there seems to be very few lead for Video Surveillance Installs ( camera systems) or Structured Cabling ( voice, data and video cabling). If I understand TT, I wouldn't be charged for a lead unless I respond to the lead. What happens when I respond and the customer has no further communication. At that point, the lead was a waste of money. How about the instances where the customer directly contacts you for a job, you respond and there is no further communication from the customer. Again, that turns into a waste of money. This has happened to me several times. One of my big gripes is the customer typically wants a quote, but doesn't begin to give enough information. I foolishly take a chance and respone suggesting a site survey and never hear from the customer. How can I quote a camera installation without seeing the home or business. Without seeing the location, I can't accurately decide what cameras or recording device would be appropriate and I can't determine how the cables are to be routed. Hw cold I send a quote with such lack of information. As far as I'm concerned, this information should be included in the lead. So far, TT hasn't been a good value.
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