Without thumbtack I would be having to do way more work over the past almost 2 years to get new clients! I am extremely grateful I took the risk to sign up for something I was VERY unsure about and fairly instantly got my first, second and third job within a matter of few weeks of being on thumbtack! I have been able to really grow and put myself out there for other's who I wouldn't neccessarily be abel to find in my own efforts! I have some of the greatest and strongest client relationship with client's I found on Thumbtack.
I am so here to say Thank You!
Grit 2 Grace Fitness, LLC
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Communication can be hard- especially online. I always reach out to the client leaving a message in response to what they have asked me first. If it's avaiablity I provide my week's avaiability etc. Most clients are not asking for a prefferred way of communication- it typically goes to email and they might not see my response. To ensure they have more way's to communicate with me I let them know they can text/call me and I will respond asap, giving them the option to text or call give's them the option and they are more likely to respond to me sooner rather then communicating through the app back and forth. I always try to set up a phone call after they respond to let them know I am ready to get going. BUILDING ON COMMUNICATION and BEING PERSONAL TO EACH CLIENT HAS BEEN KEY! They can see right through someone who is just responding to a job vs someone who is genuinely interested in the clients business and serving them!!!!!!!!!!!!! *Extra credit if you can share a time you adapted your communication with a customer to land a job!* I recently had a couple reach out to me about training. As soon as I respond to her post she emailed back asking for me to email her. From there I emailed her with all the information I thought suitable to her request. Moving forward I ask to speak to her over the phone just she felt comfortable knowing who I was and we could begin more direct communication. A breif phone call helped us see we were a good match for each other. It covered alot of time and uneccessary back and forth by getting on the phone with her. Once we met and they signed as a client she mentioned they chose me because I was "prompt and persistent" and in a good way!!! WOOHOO! 🙂
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