Thank you for the commendation. I strive to provide the best service possible for all of my classes, whether it is one individual student or a class of 20. I love, love, love what I do. I have the same concerns as Truone830. A customer will communicate with me as if they've already made the decision to use my company and then drop the conversation altogether and yet I'm still charged. This has happened quite frequently and is discouraging.
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