TT could start by letting us know the criteria used to determine a lead's value and charge as TT determines. Make the formula public so we can make informed decisions. Also, either charge for quotes or be honest and say you are charging for a potential lead and price it accordingly. The current system generates an unknown charge for any type of contact. The TT system is fails to get enough information to generate a quote, we have to send a note asking for more information. TT takes that quesiton and proceeds to consider it a quote and charge us the undetermined amount. I have personally sent many requests for more information to members. Only 1 replied and of course TT wanted to charge me 12 dollars to ask the customer a simple size of room question. My experience relates to contracting home repairs.
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