Hello @JS2 I'm sorry to hear that you felt there was some confusion and lack of clarity when it came to our refund policy and your experience in particular. I will mention that it is outlined in our Terms of Use and Refund Policy that all sales on the site are final and that any refunds issued will be put back towards your account balance.    The number of succesful pro responses in this thread may not be in large numbers, however, we are seeing many pros finding success on the site. You will at times see those voices here in the Community. If you're looking to read some entries from pros seeing success here are some relevant threads: - Stories of the Self Made - Photographer with Some Actual Success - Is Anyone Having Success (serious question)? - Business is Booming! - Congratulations to our January 2019 class of Top Pros! ... View more