I'll certainly do so, but correct me if I'm wrong, but aren't some of these matches made automatically? I'm not sure what the customer sees on their end, or if there's any action that they need to take in order for an automatic match to be made. Where specifically can I update my profile to warn the customer about my location so that they'll see it before a match is made triggering payment on my end? I must say, the old way was a bit better from our (Thumbtack client's) end, where we could choose which leads to go after. While I appreciate automation, I feel like I have less control over where my money is going. Thank you for understanding my concern and your time.
... View more
Sure, One example that happened recently was with a gentleman who contacted me with what of the simple, click-to-contact options " What time works for a call?" on February 3rd. I responded with a heads up of my exact location to make sure that I was in range for him, and he responded with: "Yikes, that's a serious hike. I'm up north [outside of the city]. Dont think [your location] in range given the traffic and work schedules. Thanks for the reply but I think I'll have to find another option. :)" This is only one of the examples where I actually received a response. The last two automatic leads that were sent to me (where I paid) are also well out of the city, where students listed their range as anywhere within 25 miles. I don't know if it's just carelessness on the customer's part when putting in their range, but if I'm to be paying for these leads, I think I should have more control over which customers fit my criteria as well. Any advice?
... View more
Does anyone know if there's a way to filter out leads that are outside of an acceptable distance from the business?
Recently, a large portion of my budget for leads has been eaten away at by prospective students (I'm a private teacher) entering distances that they're willing to travel that are way too far out for recurring work. Repeatedly after informing the students of my location, they say things like, "Sorry that's too far away!" The problem is that they entered their distance that they're willing to travel as being in range, and I'm automatically paying for that lead when it matches with me.
I'd like to set the range myself that I'm willing to accept (i.e. only students within 10 miles qualify meet my criteria for automatic payment, for instance). If this doesn't exist, is there an avenue proposing a change/feature to Thumbtack? IMO, leads should only be paid for automatically for meeting both the customer's AND the business's criteria.
... View more