If you’re sending out 500 quotes a month and were getting 60-70 replies Every month till two months ago and now you send out 500 quotes during PEAK season and get ZERO replies, and you’re a five star company with over 100 hires, sending quotes to customers who need your services within 24 hours...you think it’s the PRO fault?? Answer this, why is the see who reviewed my quotes feature gone? How is possible that I have gotten 5-6 customers from other platforms who also put their request on Thumbtack and have stated to us they did not receive any quotes from us on Thumbtack? Is it just a coincidence that if you turn on promote my business you magically get hits....? Thumbtack always says they want solutions ok here’s a test for all PROS, our marketing department tried a experiment. Our normal basic rate is $95 per hour, we changed that to $400 per hour then turned on “promote my business “... we got 5 hits in the first hour! So thumbtack would have you believe that customers are “choosing “ companies who advertise their rates at $400 a hour rather than reply to quotes of $95 per hour for the exact same service? Really? ... View more

No disrespect but sir you have zero credibility. You cannot give one example on how my posts were unprofessional. This community blog is for “Pros” to discuss topics that are affecting us and to share information and experiences with your company. You, sir, have issues with the information that’s being shared because it doesn’t shine a positive light on the company who employs you. I nor anyone else who has commented on this important topic has done anything wrong or violated any guidelines. Maybe have a talk with your corporate office because your customer relations team has confirmed again just this morning that Pros need to sign up for “promote my business “ to have our quotes viewed by potential customers. I even have the screen shots....would you like to see them? ... View more

Why does the moderator here keep deleting our post? Do you not want the other Pros to know what’s going on? Pros are sending quotes that have no chance on making it to the customer, hence the topic of this “community “ tread. Customers have told you the same thing. One question for the Moderator, is everyone lying? ... View more

Ok so our company was on the phone with Thumbtack yesterday for about two hours trying to figure out what’s going on with these leads. They gave us a million reasons why it’s “our” fault leads have declined by 90% in the last 6 weeks! We have over 100 hires, 49 reviews, and a 4.8 rating! But it’s our fault??? We went from spending $100+ a week to ZERO this week. Over 80 quotes have been sent out in three weeks, NOT ONE response, not only have we got NO responses, we were able to research and found out the potential clients aren’t even receiving the quotes! Thumbtack explained to us that the way their new system is set up, they only let customers see quotes from contractors the customer selects. The customer will ONLY see your quotes if the customer does not select any contractor or if the contractor they selected declines the lead. This is where it gets good, if you don’t sign up for the -PROMOTE MY BUSINESS, where you pay thousands of dollars upfront no matter if you can do the job or not, where you are charged before your company can even review what the job is.... Thumbtack is blocking your company. They told us to increase our leads back to the level they were 2 months ago our only option was to sign up for Promote my business. Good thing there are cheaper and bigger lead companies out there! Unbelievable ... View more