Ok so our company was on the phone with Thumbtack yesterday for about two hours trying to figure out what’s going on with these leads. They gave us a million reasons why it’s “our” fault leads have declined by 90% in the last 6 weeks! We have over 100 hires, 49 reviews, and a 4.8 rating! But it’s our fault??? We went from spending $100+ a week to ZERO this week. Over 80 quotes have been sent out in three weeks, NOT ONE response, not only have we got NO responses, we were able to research and found out the potential clients aren’t even receiving the quotes! Thumbtack explained to us that the way their new system is set up, they only let customers see quotes from contractors the customer selects. The customer will ONLY see your quotes if the customer does not select any contractor or if the contractor they selected declines the lead. This is where it gets good, if you don’t sign up for the -PROMOTE MY BUSINESS, where you pay thousands of dollars upfront no matter if you can do the job or not, where you are charged before your company can even review what the job is.... Thumbtack is blocking your company. They told us to increase our leads back to the level they were 2 months ago our only option was to sign up for Promote my business. Good thing there are cheaper and bigger lead companies out there! Unbelievable
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