Although I understand that you will do everything possible to keep our information safe, you still did not answer why we need to submit our social security number for Top Pro status under Background Checks. I recently had a chat session with "Jace" and this is what he said after I asked what the background checks were researching: Our primary focus with background check results are convictions related to felonies, violent misdemeanors, and theft-related offenses. We do not pull a credit report. A person’s criminal history generally goes back to when they were 18 years old (unless they’ve been able to have the charges removed/dismissed or they were a minor charged as an adult) Unless you are doing a credit check, you DO NOT need my SS#. Giving Checkr my SS# should not be required for a criminal background check aside from the fact that Checkr has had over 120 complaints with the BBB since their inception in 2016. I would like to be listed as a Top Pro and not providing my SS# shouldn't eliminate me from doing so.
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I have replied to a these leads with no response and have not received a refund: Nov 7, 2019 - $7.16 Nov 5, 2019 - $3.42 and these leads came during a time when I had marked that I was unavailable and they still came in and I got charged: Oct 24, 2019 - $3.24 Oct 24, 2019 - $6.66 Oct 23, 2019 - $.88 Oct 23, 2019 - $3.24 I am getting very frustrated with the leads I receive, get charged for leads, respond to the leads and never hear anything back from the potential client. My office is open from 8am-5pm weekdays and closed on weekends. I should not be required to pay for leads that I cannot respond to until I am in my office. Especially if they have already been sent out to other professionals by time I am able to respond. Thumbtack is robbing us by sending erroneous leads. I have been with Thumbtack since the beginning and I am ready to cancel because they just keep sucking my account and I am not getting any jobs. I will give you one more month and if I don't get a job that I have replied to, this leads source will be history. Toni Shiles 30th Century Graphic Design
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