#4 in the post is not accurate. There appears to be a bug where customers can leave a review when you have declined their lead initially. They just have to update on their end that they hired you. I believe this is initiated on the customer end by an email inquiry about the status of their job and then once they indicate that they hired a provider they are able to leave a review. This was a bug identified in May so may not have made it to the folks writing this newsletter. ... View more

In the last year there has been a lot of tweaking of the inquiry distribution model.  Can you share any information about how this has helped Thumbtack and providers? ... View more