#4 in the post is not accurate. There appears to be a bug where customers can leave a review when you have declined their lead initially. They just have to update on their end that they hired you. I believe this is initiated on the customer end by an email inquiry about the status of their job and then once they indicate that they hired a provider they are able to leave a review. This was a bug identified in May so may not have made it to the folks writing this newsletter.
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