I agree. Do not charge the pro unless the customer makes a legitimate and personal message back. PROS SHOULD NOT HAVE TO PAY FOR GHOSTS!! ... View more

Yes!! Please make this happen. I have been a top pro for 4 years now and hate how much money I have spent in under budget customers that want to pay pennies on the dollar for a professional service. And the pro has no way of declining bid without paying for it! This needs to change!!’ ... View more

It would be fine if they actually refunded you for these leads. ... View more

As a Pro that is high on the list, I get a lot of single requests for availability who ghost repeated reply messages, yet I still get charged. Can you please make this stop? A customer that does not reply to the pros message should not count as a paid connection. How is this a valid connection for the pro and customer. These should be refunded. Plus, the Pro should also have the ability to decline requests without being charged because of low cutomer budget or a reason that does not match the pro's needs. Thoughts?  ... View more