I know, that was the worst live q&a I have seen. Totally avoided most of our concerns and questions ... View more

They totally avoided the hard hitting questions. ... View more

I have used thumbtack to hire other pros and when I use the website it almost seems like I am going to get and instant price, then after filling out the information I am then told pros will contact me. Obviously I know how thumbtack works but if. First time person online using your website it is very confusing and a little misleading. I feel like this results in bad leads that we pay for. If you could tell customers up front how the process works up front I fell like it would greatly dimish people just searching for general cost and are not ready to hire anyone yet. Is this a common complaint or just me? ... View more

I can already tell this live chat is going to be a runaround ... View more

I agree with this completely. With he old TMBT model I could always chat with the client and help them find what they are looking for even if it’s something I didn’t provide. Thumbtack needs to recognize that the top pros genuinely care about the clients and want them to have a great experience with TMBT. Now they have moved to the Home Advisor model charging more per lead but only hiving the clients a few estimates. Most of my clients have had a bad experience with Home Advisor but really loved thumbtack but recently Ive started to hear complaints fron clients using thumbtack. ... View more

I have slowly started to phase thumbtack out after being very happy with thumbtack for several years. I am getting charged upwards of $25 dollars for a job that may only be $150. When leads were $5-$10 I would crank leads out and even if I only landed 3-4 out of 10 estimates I didn’t mind losing the orher ones. At $20-$25 a lead I cant take that risk. For years my clients have commented on having such a positive experience on thumbtack vs. your main competitor. Thumbtack needs to realize we care about the clients even if they dont hire us or we don’t provide the service they are looking for. In the previous model I could still chat with the client and help them figure out what they needed. Now because TMBT is trying to micromanage it greatly diminishes our ability as top pros to communicate with the potential client so they can find exactly what they are looking for. My recent feedback from clients have been pretty bad with their experience using thumbtacks new platform. I feel like thumbtack really needs to be asking the pros what details do we need to see in order to provide a quick and accurate estimate. The fields you require customers to fill out dont help in my particular category or are confusing to the client. Question : Over the years I have seen that clients who post pictures with their estimate request are wayyy more likely to hire and are more serious to get the job done. With pictures I can usually provide a quik and concise estimate without having to do a field site. Would you be willing to make customers provide pictures when requesting an estimate in categories that it would benefit? I would be way more willing to pay the extra money for the lead if I had more details. Question: Why is it saying on an instant match lead that sometimes 5 or more pros have contacted that individual? That would mean thumbtack charged 5 pros $20 dollars a piece for a job that may only be $150. That seems like some serious price gouging. I could understand paying a higher lead fee if I was the only pro the client was matched to but it doesn’t seem to be that way. I wish you would go back to the older model. Thank you ... View more