I dont mind paying per quote and then getting refunded if they dont view OR you can bill me when they reply as long as I know what the lead cost is - as I did before. I also think you are overcharing a bit on the leads now. Of course, I dont mind paying a little more if they are good quality but that is not the case. The pricing before was low enough that I would contact LOTS of leads every day. Not the case anymore. My bigger concern, perhaps, is that the leads for my service has dropped significantly and the quality of leads has gone down. My category (direct mail) was combine into marketing and it seems other layers of service types where added in like (operational, creative, etc..) which I dont see they point in. This may be confusing the consumers and so they are just not moving forward in the process to get the quotes. Whatever it is - my leads dropped from about 5-10 per day down to 1-2 and the quality of those are bad. Did you change teh way you advertise this on google or something? Perhaps the consumer experience is broken? At least for my key categories I can tell you it WAS working great and now it is about useless.
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Feedback for Thumbtack. The new system is horrible. Please switch it back to the way it was. Costs are way too high, and hidden, and perhaps even worse is that the leads coming in are down dramatically. Not sure where all the good leads have gone but I am not seeing them as I was. The drop in leads has been by about 90% and the few that make it to me are not really even in the right category anymore. Please switch it back to the way it was or I will need to leave this service.
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