Looking for more work? The Jobs tab is where you can find customers who’ve already reached out to other pros. We show you opportunities up to 150 miles away to give you as many chances as possible to be hired. But pros wanted more control over the distance of jobs in the Jobs tab. We heard you: now you can filter the Jobs tab by distance. Thanks to your feedback, we learned that showing jobs up to 150 miles away in the Jobs tab made it difficult for some pros to sort through and find the right customers. To keep seeing jobs up to 150 miles out, you can continue using that filter when you browse your Jobs tab. But now you can also narrow your view down to customers within five miles, or somewhere in between. Here’s how: Go to the Jobs tab . Click the drop-down menu that shows “Within 150 miles.” Select the distance filter you want. Watch the list update with nearby jobs. Note: If you use the Thumbtack for Professionals app, make sure you download the latest version for access to the new Jobs tab filter. Remember: Jobs tab opportunities aren’t as valuable as the leads in your inbox. That’s because those leads come from customers who’ve picked you first from a list of pros in their search results. Learn more about using the Jobs tab in Thumbtack Help. And let us know how you’re using the new Jobs tab filter in the comments below. ... View more

When customers search for a pro to hire, they want samples of work and experience. That’s one thing a strong profile does: gives customers a taste of what working with you will be like. Your profile also does something else important. The information you put in your profile affects how customers find your business. That way, when a customer searches for a music teacher, they won’t see your general contracting business in the results. So if your profile isn’t updated, you might not be showing up in the right search results. The good news is you can update your profile anytime to make sure your business shows up for the right customers. Ready to make some updates? Read this first! Your business shows up in search results based on three main sections of your profile: Service details Location Business hours For more of the jobs you always want, get even more specific than your profile. Learn how you can set preferences to target specific job types, travel areas and availability. Got a powerful profile? Share your profile-perfecting secrets in the comments below. ... View more

Our support team is amazing, but you have better things to do than contact us over and over for help with charges. Pros like you asked us to update our refund process, so now you can dispute a charge right from your account. Just go to your Payments and click the Help with a charge link. No more waiting on hold while we research your case, or searching through our help center for the right link. The Help with a charge link is the best way to dispute a charge. While our team looks into your case, you can focus on running your business. We take our time to review each case fairly (and quickly!) so you can feel confident we’re not cutting any corners. Remember, you must dispute a charge within 30 days of paying for the lead to qualify for a refund. Here’s what falls under our refund policy: The customer’s first contact is a “no thanks.” The job details changed significantly. You got the same lead twice. A lead violates our Terms of Use. Have you tried the new way to dispute a charge? Let us know how it went in the comments. ... View more