Thank you for your praise!!! You are most kind. Your activity on the community and your profile are a good model for success. I can pick up some invaluable tips! I am a videographer in Houston. When prospects don't reply or quotes are viewed but don't get hired we need info to help assess how we can change. But most of the metrics I use have disappeared (or I can't find them). One striking statistic I learned is that when I don't reply promptly when quotes are viewed, my conversion rate is near zero! So, removing visibility into quote views is a death knell for how I used to win business. Obtaining a competitive advantage now requires developing a new strategy. Meanwhile, revenues have disappeared. Although I have been a TT member for several years, I am new to the commumnity forum and I was surprised to discover some of the reasons my leads have dried up recently. I assumed I was doing something wrong and when I tried to analyze bids I discovered information I relied upon was missing. As a result, I am forced to repeat the same activities and hope for different results. A strategy that won't be found on any best practices list!
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Thank you for the heads up on changes, however removing notifications when customers view your offer sounds like a big step backward for pros. I consider viewing an offer to be a warm lead - not yet well qualified, but warm. TT now is like paying for a premium booth location at a trade show but we are required to stay behind the curtain. When a prospect stops by to learn more about your service they are only see your brochure and display. Then, if they ring a bell we pay and are invited to start our pre-sale process to convert the prospect into a customer. I am having trouble understanding how such a process is intended to improve sales for the pro. I used to get a large percentage of my jobs after getting notified that a prospect has viewed my offer, whether or not they actually looked at my brochure or display. Many times the prospect would thank me for a prompt follow up and open a dialogue that resulted in a sale. If they did not reply, then I at least could assess if a competitor was more appealing and adjust my offer wording and or brochure for future prospects. Engaging with the prospect as soon as they indicate an interest (viewing an offer) is the best way to establish a relationship. It gives us the opportunity to engage proactively and help the prospect decide to buy. Let me know if I missed something here and that getting no opportunity to reach out to warm leads is a better strategy for lead conversion.
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