Marco, We are a new Swimming Pool Repair company that started last spring. I was under the impression that if I decline a job because I am booked solid and can't help them in the time frame they are looking for or whatever the case may be, they will get a message saying I cannot take the job, or this Pro is not available, or something along those lines. We have had nothing but 5 star reviews since last year. I declined a job becuase he needed it completed by a certain date and I was booked solid. I then got a bad, 1 star review from the customer saying I never responded to him. How does it work when you decline a job? I hate that I now have my first bad review when any other customer has nothing but wonderful things to say about my company. Could you please just go over this briefly tonight? Thanks!
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