Sorry, I totally disagree. In my business of landscape design and installation as well as home remodeling it is nearly impossible to quote this over the internet. So therefore we do not send a quote just our information about the company. @StoriesUpSTL wrote: @Lar Are you giving the customer a quote in your initial response? I would ask them one more question before giving them a quote. TTs argument is going to be that you scared them away with your price. That's why they ghosted you. If you ask them a question to get a better understanding of the project and then they stop responding, I think you would have a better case for a refund. You need to see the clients location and any things that may cause additional expense for the project. So the expectation that you can get a quote online for even a simple job like sod installation is a falicy. One yard you have to remove the existing lawn and another you need to level and regrade it for a proper installation.
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