That's not entirely true. As a travel agency owner on thumbtack I dont have the ability to charge anything at all. All quotes are assumed to be free. Theres no option to set rates for travel services. As a travel professionals we are underpaid as people want free quotes then once the get them, they book it themselves. Right now, we are struggling because of COVID-19..We as travel agents and advisors spend mant hours to research a trip for potential clients. We dont get paid for those hours unless we have the ability to set a research and planning fee. And yes we get commission from suppliers, but that rate is fairly small. You have to sell a large volume to get competitive communication rates. The large travel agencies have the ability to do that, not the small business owner. We need the ability to set prices on the tool, just like other services do.
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