Sorry to say but I also have been very frusterated with this. Particularly when someone reaches out directly to me from my profile. I pay A LOT to respond and they don't contact me again. I have no way of knowing if they even read my response. If they don't even view it then I shouldn't have to pay for it. It makes absolutely no sense in TT taking my money for a lead that goes no where (not viewed). I have no other way of getting a hold of them to close the deal, as most do not leave a phone number. If this continues I will be leaving TT. I have been with TT for years. Ever since they changed the process of getting leads things have not been positive for me. I have excellent ratings and reviews and this process is expensive and not worth it. I used to rave about Thumbtack but no longer do. I have many other pros in my field ask me how I get my clients, sorry to say that Thumbtack may not be my answer for them anymore....unless TT makes some significant changes to how they respect their pros concerns about the process and make the approprate changes to make it beneficial to us.
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