Kameron, The new system is NOT working. I have read countless complaints in the last few days on Better Business review sites regarding these same issues. Many of us are not receiving any leads since the change. Strange! I used to tell my fellow Small Business friends about your service but I can no longer be an advocate. I gave the new system 6 months. It has been since Fall of 2018 and at first I thought it was just fluky that I wasn't getting any more responses to my quotes. Now I realize, it is your new system causing the problem I am a mobile catering business. When a customer sends his request it often is missing specific information to give and accurate quote. On the old system, I was able to choose, according to my needs, if I wanted to quote, not put a fixed rate (because you can't quote a fixed rate if you don't know all the details/menu etc...of the event) I was able to put N/A. I could ask a few questions in my quote and give a general price and I was willing to do that for a lower cost, which was the credit system. I'm not saying you should go back to the credit system but keep your price lower or the same as in the past. Right now, your costs have increased so much that it is not worth the risk of quoting and DON'T require a fixed price aspect. Many Pros need ALL the facts before quoting a price. ***I will not let someone else determine if the job is right for me and pay $30-$60.00 for a lead. There are just too many factors involved in determing who is the right fit for the job. In this new system, I get leads sent to me asking, for example, "Wendy wants to know if your available"? It would be better if you sent a lead with more information. Maybe you should ask Wendy more questions before sending a lead to the Pro. It would be helpful to know if the customer is SERIOUSLY planning an event in the near future, (I have sent quotes just to hear back from customers that they were just trying to gather information) if the date is set in stone, (I have had customers change their stated date after I sent a quote and I was not available for their new date) or did they decide on a specific menu? (sometimes they really don't know what menu they want and just list a bunch of choices). How are you supposed to quote a fixed price if you don't know what food they are requesting? How is a Thumbtack Representative making a good lead match with out the proper info but charging just on the fact that someone wants to know if your available? I will not pay for that lead unless I get guaranteed response back from the customer. Once the customer responds and you have an opportunity to quote properly, should you be charged. Right now there is not enough information and assurance that I will get a customer response. (since I haven't had a customer response for the last 6 months) However, I had 19, 5 star reviews and many, many responses since 2014, from your old system. Not sure why that is happening but I'm sure you know in the backround. If the object is for your site to earn more money (which I could understand) the present system in NOT the answer. I think you will lose more past Pros than gain new ones.
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This is addressed to Thumbtack. Setting preferences does not work the way you think on the pros end. Often, there is specific missing information that is needed by the pro which helps them determine if the job really is a good fit. Letting Thumbtack decide that and having to pay in advance just is NOT a good change. The old system worked better for many pros. It was easier getting leads, deciding if it was a good fit or not, then sending a quote with an explanation of your services and being able to ask more questions, which then often prompted a response to better understand the type of service needed. I think you should only have to pay after the customer responds. It is the fairest way for both sides. That way, we actually know if the lead reached the customer. At the present time, with the new system, since I do not set preferences anymore, I am low on your system and do not receive any responses back from customers. I have been with Thumbtack for 5 years with a 5 star rating and was high on your list. Your new system has put doubts in my mind as to whether it is worth staying on Thumbtack. There are other sites that work better with less risk for spending too much on leads. I am sad to leave Thumbtack. It worked well for several years.
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