Glad to find this post. I thought maybe it was just me! I got online tonight to do a live chat to ask some questions and make suggestions about the categories available to me in lawn care, and all I got was condescension about how I don't understand how TT works. Funny, for 4 years I've made it work just fine, but now suddenly I'm the idiot? All I wanted to do was make a suggestion. So for me - leads are actually up but hires are WAY down and so is revenue. The leads I get are not conducive to the work I do and my suggestions for the categories obviously fall on deaf ears - after reading this thread, I suppose because that's the way the "new system" works and they're making all the money so why would they care? I'm spending much more money for way fewer hires. So I'm seriously considering not "promoting" anything and just seeing what trickles in. At least then I had some control over what I pay for. ... View more