@Meckell the problem is letting the pros decide what they will be charged for and won't be charged for. At this point the pros are not consumers but being charged for leads, sure it helps, but they should only be charged for leads they accept. the current model is like shopping around for a vacuum cleaner (the vacuum cleaner being the service). at this point, i am getting charged for every vacuum cleaner provider that contacts me, not the vacuum cleaner providers i choose. so anyone with a potential vacuum cleaner that i may want i get charged for. this leads me to being able to look at more vacuum cleaners.... okay, this anology is getting tired. we hate paying for leads that go no where or leads that are just shopping around and maybe not choosing anyone but being charged. you are creating a difficult work structure that will self distruct. charging the people that make your platform work more money than they are willing to pay is a faulty system and while you say you are listening, it appears you are just padding the bottom line and creating more revenue at the expense of the service providers you rely on. what happens when service providers find alternative platforms. from my expericene while you have deep market penetration (due to the new clients who have never used thumbtack, those that are more internet/online service provider savvy, are moving to other platforms). please, just make it fair enough for the service provider to make a living so that they can charge a fair price for their service while being to ay their bills and pay thumbtack. i don't have a problem paying for the service, i just need it to be transparent (like going to a store and knowing what i'm paying before i agree to pay). everyone needs to make a living, the current model just seem anithesis to that idea.
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