I seriously empathize with your frustrations, Jon. I’m a photographer on here too and I can’t tell you how many nights I have stayed up carefully arranging my profile trying to make my information and pricing as clear and simple as possible. And yet, it would seem the problem is that customers here do not read anything. On Thumbtack’s end, I’d really like to see if maybe someday they could figure out a way to force them to read certain things. Because what needs to be understood is that we cannot spend day in and day out answering the same questions over and over that we’ve spent so much time already answering in our profile. What are your prices? How many photos will I get? Can you travel 50 miles to me even though my budget is less than $100? The list goes on. As a whole, all of the leads I get directly through my social media or my own website are almost always quality and serious. The leads that come through Thumbtack? I would say 90% of them are low quality. Either they are not serious about hiring anyone, or they may communicate very poorly with you, or they’re extremely cheap and are hunting for pricing that no sane photographer offers, or they have a very ridiculous request. And it really begs the question — WHY does Thumbtack attract this type of crowd? It’s only once in a blue moon that I actually get a normal, polite person on here who wants to chat and plan a real photo session, like my customers I meet organically. I know this is not a single issue for just me; pros all over the Thumbtack community complain about this every day. I would really like to see Thumbtack continue to search for ways to filter out the low quality leads and instead encourage people who are actually serious about hiring someone. Because again, I think your pros are more than happy to pay for leads that actually go through — but we’re also growing weary of paying for strange customers who only have fifty dollars and can’t seem to type coherent sentences.
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